Store Manager

Key Responsibilities: Driving exceptional customer service by guiding the store team to deliver personalized styling advice, expert product knowledge, and a memorable in-store experience Interpreting sales data to drive performance and taking ownership of the store’s commercial success Inspiring and leading a team of managers, visual merchandisers, and sales advisors to consistently exceed service and operational standards Managing recruitment processes and ensuring effective onboarding and training for all new team members Identifying high-potential individuals and creating tailored development plans to support their career growth Managing all aspects of store operations—including compliance and visual merchandising—to ensure operational efficiency and uphold high standards of excellence Fostering a positive, inclusive, and motivating work environment where people thrive Customer-Focused: A strong customer-centric mindset, with a proven track record from past  retail experience of leveraging customer feedback to inform business decisions and drive performance Business Acumen: Strong commercial awareness and a deep understanding of the broader retail landscape/KPI’s, with a proven ability to align business objectives with evolving customer needs Team Leadership: Proven ability to lead teams / other leaders in fast-paced retail environments, consistently delivering high standards of customer service while driving sales and profitability  Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development Excellent Communication: A clear, confident, and empathetic communicator, Strong in engaging with both customers and teams, while effectively conveying operational direction and articulating broader long terms goals /vision Coaching & Development : Experienced in giving constructive feedback and supporting others to grow and improve Adaptability & Flexibility : Responsive to shifting priorities, with the agility to embrace new opportunities and the openness to consider diverse perspectives when making decisions and future plans Operational Excellence: Strong understanding of store operations, compliance/security issues, and retail standards, with experience in leading and training teams Language Skills: Good communication skills in both Polish and English, with the ability to engage effectively with customers, teams, and stakeholders in a clear and professional manner Comfortable working varied hours, including evenings and weekends   This is a  full-time  position with a contract of 40  hours a week . Apply by sending in your  CV in English  as soon as possible. Benefits: We offer all our employees attractive benefits with extensive development opportunities. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here .  In addition to this, Poland-based colleagues also receive:   A lunch card with a monthly top‑up of 200 PLN Possibility of receiving a performance-based sales bonus Referral bonuses for recommending new employees (from 480 PLN to 1200 PLN gross, depending on the recommended position) Occasional vouchers and bonuses throughout the year Co‑financing of sports passes or a wellbeing platform – 30 PLN per month Co‑financing of private medical care – 49 PLN per month Life insurance at an attractive price Access to the MyBenefit platform An onboarding and development training program Inclusion & Diversity  At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process. Company Description  COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.