Strategic Enterprise Account Manager

<h5><span><strong>The Role</strong></span></h5><p><span>As a Strategic Enterprise Account Manager at Funnel, you’ll be responsible for managing and growing a portfolio of high-value enterprise customers (25–40 accounts), while also landing new logos within your territory. You'll act as a strategic advisor to your clients, driving business outcomes through Funnel’s solutions by expanding current deployments and acquiring new business units, brands, and regions.</span></p><p><span>Success in this role requires deep enterprise selling experience, a consultative mindset, and the ability to navigate complex organizations. You’ll work closely with both external and internal stakeholders - building strong relationships with your customers while aligning internally with executive sponsors, Product, Marketing, and Go-To-Market leadership to ensure seamless execution and long-term account success.</span></p><h5><span><strong id="docs-internal-guid-d857a180-7fff-ccba-2a26-11e6b0d5494c">What You’ll Do</strong></span></h5><ul><li><p><span>Own the full customer lifecycle for strategic accounts: retention, expansion, growth, and acquisition.</span></p></li><li><p><span>Drive revenue growth by executing renewal and upsell strategies across business units and global markets.</span></p></li><li><p><span>Develop multi-threaded relationships with key customer stakeholders, including executive sponsors and operational champions.</span></p></li><li><p><span>Uncover new use cases and revenue opportunities through structured discovery, account mapping, and strategic planning.</span></p></li><li><p><span>Deliver compelling presentations, product demos, and lead commercial negotiations tailored to enterprise audiences.</span></p></li><li><p><span>Build and execute an annual territory business plan and maintain detailed strategic account plans.</span></p></li><li><p><span>Partner with Marketing and RevDev on targeted outbound initiatives to generate new pipeline.</span></p></li><li><p><span>Collaborate cross-functionally to marshal internal support-aligning Funnel executive sponsors, product teams, and customer success resources to deliver maximum customer value.</span></p></li><li><p><span>Track sales activities and pipeline progress in CRM and supporting tools.</span></p></li><li><p><span>Champion and apply Funnel’s sales methodology to run predictable, scalable, and effective sales motions.</span></p></li><li><p><span>Provide structured market and customer feedback to inform Funnel’s product roadmap and go-to-market strategy.</span></p></li></ul><h5><span><strong id="docs-internal-guid-d857a180-7fff-ccba-2a26-11e6b0d5494c">What We’re Looking For</strong></span></h5><ul><li><p><span>7-10 years of SaaS experience in Account Management, Sales, or Customer Success roles.</span></p></li><li><p><span>Proven ability to consistently meet or exceed sales targets in complex enterprise environments.</span></p></li><li><p><span>Strong command of strategic and consultative selling, with an ability to build compelling business cases.</span></p></li><li><p><span>Experience managing full sales cycles with large ACVs and multi-stakeholder decision processes.</span></p></li><li><p><span>Confidence and credibility with technical and business stakeholders, including C-level executives.</span></p></li><li><p><span>Executive presence and the ability to command a room-influencing senior stakeholders and presenting effectively in boardroom settings.</span></p></li><li><p><span>Excellent communication skills - written, verbal, and visual - with a knack for storytelling and narrative building.</span></p></li><li><p><span>Demonstrated coachability with a track record of learning, applying feedback, and evolving performance in high-growth environments.</span></p></li><li><p><span>Intellectual curiosity and a growth mindset, you actively seek to understand customer industries, business models, and challenges.</span></p></li><li><p><span>High resilience and competitive drive, you persevere through challenges, consistently push for results, and thrive in target-driven environments.</span></p></li></ul><h5><span><strong id="docs-internal-guid-d857a180-7fff-ccba-2a26-11e6b0d5494c">Who You Are</strong></span></h5><ul><li><p><span>A self-starter with a track record of initiative, ownership, and results.</span></p></li><li><p><span>A team player with a “we before me” mentality who thrives in collaborative environments.</span></p></li><li><p><span>Skilled at managing up, laterally, and cross-functionally-able to align internal stakeholders around strategic account plans.</span></p></li><li><p><span>Motivated by performance, always striving to exceed goals and contribute to Funnel’s growth<strong id="docs-internal-guid-d857a180-7fff-ccba-2a26-11e6b0d5494c">.</strong></span></p></li></ul>