Support Specialist I

about the role it plays in making a customer-centric team successful Ability to communicate technical problems in a clear and tactful way Strong verbal and written communication skills Empathy, diplomacy, tact, and poise under pressure when working through customer issues Comfort with and enthusiasm for using AI tools in a customer support environment Bonus points Bachelor's degree FinTech experience Prior experience in a customer-facing role, ideally in a support function Experience with AI-powered customer service tools Currently hold or have recently held a Series 7 and/or 63 securities license Willingness to work overtime Compensation The expected pay range for this role is $21.00 USD - $23-00 USD per hour. However, the starting hourly pay will depend on a number of factors, including the candidate’s location, skills, experience, market demands, and internal pay parity. This pay range reflects a standard workweek; however, as an hourly employee if you exceed these hours, you will be paid overtime. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package. Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.