Supporter Relations Team Assistant at Blood Cancer UK

Key Responsibilities - **Deliver high quality supporter care** across all channels so that supporters feel valued and remain engaged. - **Resolve supporter enquiries promptly** as the first point of contact so that issues are addressed efficiently and service levels are met. - **Provide outbound stewardship over the phone** for campaigns and events to strengthen supporter relationships and improve fundraising outcomes. - **Accurately process interactions, registrations and donations** so that fundraising activity runs smoothly and income is correctly recorded. - **Maintain high quality supporter data** in CRM systems to enable reliable reporting, compliance and informed decision making. - **Apply GDPR and fundraising regulations** to protect supporter data and ensure compliant operations. - **Contribute to continuous improvement** by sharing insights and helping refine supporter experience and team processes. - **Collaborate with colleagues across Engagement** to support campaigns, events and shared organisational priorities. - **Participate in organisational events and activities** to support the wider mission and maintain connection with the blood cancer community. All employees at Blood Cancer UK promote the organisation’s vision, mission and core values and are committed to actively promoting equality, diversity and inclusivity. This includes attending and assisting at Blood Cancer UK events and activities as required, including occasional evening and weekend work. We take a positive attitude to technology, insight and data, including an enthusiasm to use new technologies and ways of working to deliver objectives. All employees are expected to follow Blood Cancer UK’s policies and procedures and do any reasonable thing required by their manager. #### Skills Knowledge and Expertise **Knowledge** - Understanding of personal data and GDPR principles in a supporter or customer-facing context **Skills** - Strong written and verbal communication, with the ability to adapt style and tone to suit a range of audiences. - Strong attention to detail. - Good interpersonal skills that support positive relationships with supporters and colleagues - Ability to manage multiple projects tasks simultaneously and prioritise effectively under pressure. **Experience** - Experience or willingness to learn and use CRM or database, including data entry and using insights to inform service. - Experience or willingness to work collaboratively with other teams to develop or deliver products and communications Supporter Relations Team Assistant Blood Cancer UK Apply nowSave