Systems Technical Specialist

Job Introduction Be the driving force behind world-class warehouse automation solutions. As a Systems Technical Specialist, you will combine deep technical expertise with a passion for innovation to keep some of the most advanced automated warehouse systems performing at their best. Working closely with customers and internal experts, you will solve complex challenges, drive continuous improvements, and identify opportunities to enhance system performance, reliability, and efficiency. More than just support, you will play a key role in shaping the future of our solutions. From advanced troubleshooting and SQL analysis to system optimisation, training, and customer engagement, your expertise will help transform great systems into exceptional ones. If you enjoy taking ownership, influencing technical direction, and delivering real value to customers in a fast-paced automation environment, this is your opportunity to make a lasting impact. Main Responsibilities You work with the Customer Support team to analyse incidents that may have been operator-related and look for trends or improvements You engage with customers regarding system improvement opportunities and understand their actual goals You maintain, review technical documentation and standardise where required You support and develop training and training material for end users and internal colleagues You lead and support the root cause analysis process when required You monitor trends across multiple sites, investigate & propose system improvements You support internal Lifetime Services projects and initiatives where required You keep up to date with all new products that are related to warehouse control systems, proposing ideas on how to embed them with new customers and site support teams You support the sale and implementation of change requests, ensuring requirements are achieved and continuous improvement ideas are spread and known across the TGW portfolio You have communication lines with all TGW departments applicable to the role and customers, and keep up to date with all releases to the warehouse controls systems within the TGW portfolio and understand improvements to the operation About you You have a BSc or Yrkeshögskola in Computer Science, IT Engineering or equivalent combination of education and proven commercial experience in a similar role You have the ability to work on your own initiative and without supervision and experience dealing directly with customers/end users You have experience with SQL Databases (Oracle, MySQL), database support or performance monitoring You have materials handling / automation experience and experience in supporting the go-live phase of a project You have experience in writing technical documents and demonstrate strong language proficiency in both written and spoken Swedish and English You have experience with log file investigation and/or software debugging You have an understanding of software development and the software development lifecycle We offer Permanent Contract with a competitive salary Company car Life Assurance: 4 x Yearly Salary Employee Assistance Programme The amount of annual vacation is 25 working days and the Employee is entitled to a vacation pay of 0,8% of the monthly gross salary per vacation day A dynamic, open and informal working environment with pleasant colleagues Health care allowance and a free annual health check