Team Lead, CDD Risk (Onboarding)

What you will do Lead a team responsible for the onboarding and risk assessments of new and existing clients; ensuring compliance and handling escalations / frictions efficiently and effectively Risk assessments towards onboarding of clients - both new and existing clients who wish to expand with Adyen in accordance with regulations and internal KYC procedures; Lead and drive process improvements, provide insights and guidance towards these initiatives Evaluate existing procedures and processes developed internally, challenging the efficacy of the processes to optimize end-to-end our merchant’s onboarding processes; Provide advice and assistance to Commercial and product teams, with the end goal of increasing customer satisfaction and improving our automation rates respectively; Ensuring continuous team growth and competence improvements. Who you are You are a seasoned people leader with 12+ years of proven experience in the risk, operations or compliance industry You have a firm grasp and understanding of AML, KYC, PCI, Scheme rules and internal controls You are extremely detail oriented, organized and have the ability to multitask effectively You are people oriented and know your way around growing individual contributors ranging from juniors to seniors You are able to work independently, while at the same time being a strong collaborator, working and connecting with colleagues and developing ideas to improve effective teamwork / client onboarding You take initiative, ownership and are committed to challenging the status quo in a critical, professional and effective manner; You are a self-starter who enjoys a fast-paced environment and is able to execute ideas / initiatives effectively; You have strong analytical and stakeholder management skills while believing that efficiency is key to operational excellence; You are a data-driven person who works well and understands with ease, making use of data to drive changes and decision making; You are someone with great foresight who thinks strategically when executing initiatives and conducting your planning You have excellent written and verbal communication. English fluency required – other Asian languages (Japanese, Mandarin) at a business level competency are a strong plus, but not mandatory Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here . Don’t be afraid to let us know if you need more flexibility. This role is based out of our Bengaluru office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.