Tech Lead

We are now looking for a Tech Lead on the behalf of our client, Telenor. Background/business context: This is a request for Tech Lead role with solution architect skills for Telenor´s customer experience (CX) and call center technology platform. The current consultant's contract ends on 31 August, creating an immediate need for a replacement consultant to ensure continuity after that date. As a Tech Lead, you'll play a key role in shaping the technology behind Telenor's customer service experience. You'll take technical ownership of the platform, one of our most important customer-facing platforms, and help ensure it remains reliable, secure and ready for the future. Working closely with developers, architects, business stakeholders, suppliers and Nordic colleagues, you'll combine technical leadership with solution design and platform governance. You'll be the go-to person for technical questions, guide architectural decisions and help us evolve the platform in a way that balances customer value, operational stability and long-term sustainability. Some of the things you will do: Own the technical direction and lifecycle of the platform. Act as the technical bridge between business stakeholders, architects, delivery teams and external partners. Drive technical investigations and turn business needs into scalable and sustainable solutions. Design and review integrations between the platform and surrounding systems using APIs and modern cloud services. Ensure the platform remains secure, compliant and aligned with Telenor standards for privacy, risk and technology governance. Follow platform developments and new releases, identifying opportunities to improve both customer and employee experiences. Maintain clear technical documentation and contribute to long-term architectural decisions. Technical information: Tools: Platform environment, Jira, Confluence, Spira, SPLUNK, Remedy, etc. Method: the team works in agile development setup with supplier Responsibilities & deliverables: Tech Lead: Manage the technical aspects of the customer engagement platform Sol. Architect: Ensure appropriate technical solutions for the platform in the Telenor system landscape Required Skills: Several years of experience working in complex IT environments. Experience in technical leadership, solution architecture or a similar role. Experience designing integrations, APIs and technical solutions across multiple systems. Good understanding of cloud platforms, preferably AWS. Solid understanding of security, privacy and technology risk considerations. Experience creating and maintaining technical documentation. Strong communication and stakeholder management skills. Preferred skills: Experience with customer experience (CX) and call center technology platform(s). Knowledge of information modelling, enterprise architecture or industry frameworks such as eTOM. Experience with tools such as Jira, Confluence, Splunk or similar platforms. Experience working with customer-facing operations, customer service technology or contact center solutions is a strong advantage. Soft skills/Personality traits: Be open to changes and new idéas Good communication with people within multi-cultural environments Be service minded, “we are here to help” Start: ASAP Duration: 3 months to start with - possiblity for extension. Location: Karlskrona or Stockholm Workload: 100% Remote work: Yes, 2 days a week We will present candidates on an ongoing basis. If you are of interest for this position, please apply directly!