Tech Support Analyst

1-5+ years of desktop/technical support experience Experience with the ServiceNow ticketing system or equivalent Strong communication skills to provide daily updates and status reports Imaging and deploying laptops and desktops for onboarding Break/fix hardware support and troubleshooting, end to end Testing returned devices through the return merchandise (RMA) process Recovering assets through IT asset return and offboarding tickets, including scanning devices in and out Fulfilling software installation/update requests and troubleshooting Supporting our virtual environment (VM requests and related issues) 1-5+ years of desktop/technical support experience Experience with the ServiceNow ticketing system or equivalent Strong communication skills to provide daily updates and status reports Imaging and deploying laptops and desktops for onboarding Break/fix hardware support and troubleshooting, end to end Testing returned devices through the return merchandise (RMA) process Recovering assets through IT asset return and offboarding tickets, including scanning devices in and out Fulfilling software installation/update requests and troubleshooting Supporting our virtual environment (VM requests and related issues)