Technical Account Manager, Auth0

Requirements: 5+ years of total experience in information technology, with a Bachelor’s degree; or an advanced degree without experience; or equivalent experience. At least 3 years of hands-on experience as a Technical Account Manager (TAM), or comparable customer-facing role, preferably in the IAM space Native-level Japanese proficiency with excellent communication and reading comprehension skills. Ability to ask questions and express opinions in English via email, Slack, or one-on-one conversations. Familiarity with the following core CIAM areas or technical competencies: Technologies and protocols to support authentication and authorization (OAuth, OpenID Connect, and SAML 2.0) Consuming APIs and HTTP request methods High-level understanding of custom consumer and SaaS apps, both web and native Passion for learning cybersecurity principles for IT and consumer applications Experience with SaaS/PaaS/cloud-based services, driving their adoption, integration, and ongoing use Basic knowledge of software development lifecycle, interest in programming languages, and application builder practices A customer-first mindset with the energy and problem-solving skills to address technical challenges and achieve customers' business and technical objectives Ability to manage multiple projects simultaneously, perform customer research, generate reports, and analyse data. Strong presentation and whiteboarding/diagram skills Excellent communication skills with the ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to C-level exec Ability to influence customer behaviour & health metrics across a portfolio of customers #P24888_3375767 #LI - hybrid The Okta Experience Supporting Your Well-Being Driving Social Impact Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.