Technical Account Manager - Token Factory

Your responsibilities will include: Own the production journey • Lead the transition from PoC to production • Ensure customer workloads are deployed, stable, and scalable • Drive time-to-production and time-to-value Ensure technical success in production • Understand customer architectures and use cases • Monitor and improve: o performance (latency, throughput) o cost efficiency o reliability • Identify and resolve bottlenecks proactively Act as a trusted technical partner • Work directly with customer engineering teams • Provide guidance on best practices and optimisation • Translate technical challenges into actionable solutions Manage risks and incidents • Act as a primary technical contact for production issues • Coordinate with internal teams to resolve incidents • Communicate clearly during high-pressure situations Drive continuous improvement • Identify opportunities to optimise and expand usage • Provide structured feedback to Product and Infrastructure teams • Help shape better solutions based on real customer needs We expect you to have: Technical background Practical knowledge of inference frameworks (e.g. vLLM, TensorRT, or similar) Solid understanding of: - cloud or infrastructure systems - distributed systems or high-load applications - AI/ML workloads (LLMs, inference, etc.) is a strong plus Ability to troubleshoot and reason about system performance Customer-facing experience Experience working directly with technical customers (e.g. engineers, ML teams) Ability to communicate complex topics clearly and effectively Ownership & execution Strong sense of ownership – you drive outcomes, not just tasks Ability to manage multiple customers and priorities Structured, proactive, and solution-oriented mindset It will be an added bonus if you have: Experience with GPU workloads or AI infrastructure Background in solutions engineering, SRE, or technical support in B2B environments Key employee benefits: Health insurance: 100% company-paid medical, dental, and vision coverage for employees and families. 401(k) plan: Up to 4% company match with immediate vesting. Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers. Remote work reimbursement: Up to $85/month for mobile and internet. Disability & life insurance: Company-paid short-term, long-term and life insurance coverage. #LI-DK1 Pay Transparency We offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law. Base Compensation Range $180,000 — $225,000 USD Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.