Technical Operations Manager

Join a team where curiosity meets impact Sectra is a leading provider of enterprise medical imaging and healthcare IT solutions used by hospitals and health systems across the United States. Our solutions support critical clinical workflows every day, helping improve efficiency, collaboration, and ultimately patient care. About the role The Technical Operations Manager at Sectra is a senior technical leadership role responsible for the technical deployment, ongoing integrity, stability, and operational excellence of customer solutions within an assigned portfolio. This role leads and develops teams of engineers responsible for deploying, supporting, and continuously improving complex healthcare IT environments. You will serve as a key technical partner for our customers, providing leadership across technical delivery, operational priorities, escalations, and the long-term health of their Sectra environments. Working closely with Program Managers, Customer Success Managers, and other teams across Sectra, you will help connect customer priorities with technical execution. You will ensure engineering teams have the direction, capabilities, and resources needed to deliver reliable solutions while continuously improving how we work. This is an opportunity for an experienced technical leader who enjoys developing people, solving complex problems, and creating the structure and technical direction needed for teams and customers to be successful. What you will do Serve as a key technical and support-facing partner for customers within your assigned portfolioProvide technical leadership across customer deployments, ongoing operations, upgrades, and other complex technical initiativesLead the response to technical escalations, incidents, and complex support issues impacting customer environmentsOversee incident management activities, ensuring strong coordination, communication, resolution, and follow-throughEnsure the technical integrity, stability, scalability, and long-term supportability of customer solutionsAssess technical feasibility, dependencies, risks, and readiness of delivery plans and timelinesDrive continuous improvement efforts to streamline deployments, strengthen operational performance, reduce incidents and rework, and proactively address technical debtLead, coach, and develop engineering teams responsible for customer delivery and ongoing technical operationsServe as the hiring manager for engineering roles, building teams with the right staffing levels and mix of technical competenciesDevelop the capabilities needed within the engineering team to support both current customer needs and longer-term portfolio strategiesIdentify competency and development needs and support training, onboarding, knowledge sharing, and continued technical growthSet clear expectations, provide regular feedback, and create accountability for individual and team performanceSupport engineers in their continued development through coaching, career conversations, and opportunities to take on increased responsibilityFoster a collaborative environment that encourages curiosity, ownership, continuous learning, and knowledge sharingManage the near-term technical and operational backlog for portfolio engineering teamsEnsure engineering teams operate in alignment with Sectra Customer Operations guidelines and agile ways of workingLead sprint planning, backlog refinement, and retrospectives in partnership with the Program ManagerBalance customer priorities, operational needs, technical risk, and engineering capacity when planning workEnsure clear ownership and follow-through across technical deliverables, incidents, and improvement initiativesMonitor engineering workload and capacity to ensure resources are effectively aligned with customer and portfolio prioritiesPartner closely with Program Managers to align technical execution with overall delivery plans, priorities, and timelinesCollaborate with Customer Success Managers to align technical priorities with long-term portfolio plans and customer strategyWork across Customer Operations and other Sectra teams to solve complex technical challenges and coordinate resourcesCommunicate technical risks, dependencies, resource needs, and operational priorities clearly to technical and non-technical stakeholdersBring the engineering perspective into portfolio planning and customer discussions to help shape strong, sustainable solutionsTravel as required for internal and customer engagements, up to 25%