Technical Service Specialist WSE

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. We are on a growth journey – now looking for a Product Developer. WAECO Germany WSE GmbH is a sub-segment of the Dometic Group AB from Sweden. WAECO is an established premium brand in the automotive segment with a strong brand DNA and is regarded as a technical and qualitative trendsetter and benchmark for the global A/C service and maintenance industry. WAECO has been a recognized market leader in this field for over 50 years and works closely with workshop customers and the automotive industry. About the position The Technical Service Specialist delivers technical support for WAECO WSE products and accessories, supporting customers and service partners worldwide via phone and email to ensure fast and effective problem resolution. Main ResponsibilitiesHandle technical inquiries via phone and emailAnalyze issues, identify root causes, and document solutionsSupport B2B customers with application and troubleshootingAct as a key technical contact for internal and external technicians worldwideSupport international service partners in their daily operationsEnable efficient knowledge transfer across regions, partners, and internal teamsProvide field feedback to drive continuous product improvementWork closely with Sales, Product Management, and internal service teams What do we offer?You are offered an interesting role in a dynamic, fast paced, and global environment with great opportunities to grow, evolve with the company and take on new challenges. Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!