Technical Support Engineer – Connected Services

Assignment description We are looking for a Technical Support Engineer for Connected Services to support digital and connected vehicle services in a global environment. In this role, you will provide expert-level technical support to regional teams and administrators, helping ensure stable operation of connected services and a high level of customer satisfaction. You will manage incidents, perform structured troubleshooting and diagnostics, and drive technical issues through to resolution. You will work closely with local support functions and handle cases escalated from first-line support. When deeper technical expertise is required, you will collaborate with developers, testers, quality specialists and R&D teams to investigate and resolve complex issues. Your technical insights will also contribute to the continuous improvement of connected services and related products. The role also includes knowledge sharing, documentation and quality assurance. You will contribute to training activities, improve support documentation and help develop processes and ways of working across the support organization. Qualifications You have at least 3 years of experience in a similar role, such as Technical Support Engineer, IT Specialist or Network Specialist. You have experience within one or more areas such as fleet management systems, connected or digital services, electrical systems, telecom or networking. Knowledge of CAN, Ethernet, TCU and ECU environments is considered an advantage. Experience with advanced troubleshooting and incident management is meritorious. You are fluent in English and communicate clearly with both technical teams and customers in an international environment. You are customer-focused, structured and solution-oriented with a strong ability to troubleshoot complex technical issues. You collaborate well across teams, communicate clearly and take ownership of driving issues forward until resolution.