Technical Support Engineer - Voice API

What you will do? Investigate, troubleshoot, diagnose and resolve technical issues related to our Voice APIs Communicate effectively (both verbal and written) with our customers and internal stakeholders Problem solve, have a natural curiosity and demonstrate the ability to learn rapidly Capture knowledge, for customers who prefer solving their own issues without having to contact support What you must have Bachelor's Degree in Computer Science, or equivalent field 2+ years experience working as a Support Engineer, with Application Programming Interfaces (APIs), or in the telecommunications or SaaS sectors Voice technologies: e.g. SIP, VoiceXML, CCXML, WebRTC, Websockets Voice software: e.g. Asterisk, Freeswitch, Kamailio, Voxeo Prophecy Experience supporting or integrating APIs and/or SDKs Any of the following are a plus: Experience with developer tools and languages (Python, Ruby, Node/Javascript, Java, PHP) Troubleshooting Applications: e.g. Kibana (Elastic Search) Linux/Unix operating systems Experience building and/or troubleshooting iOS, Android or Javascript SDKs and/or applications Knowledge or experience working with KCS (Knowledge Centered Support) What is in it for you? In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. #LI-Remote #LI-DHC1 There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice . Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.