Tier 2 Help Desk Technician

Job Description – 30-50 tickets per day via phone or email no chat function Has to be comfortable working with difficult personalities or under stress Jira Ticketing system Usually all internal employees Most common tickets they will see are profile maintenance/ login issues This is a call center environment Metric driven Some project work Skills and Requirements – 4+ years of call center or help desk experience Password Rest Experience (Metropolis uses Jump Cloud) Knowledge of Windows, VPN browsers Experience installing printers Basic trouble shooting skills Extremely sufficient in typing Interpersonal communicator with customer service skills Highly organized and resourceful, must have the ability to create and maintain systems to leverage knowledge and available information. Possess the ability to satisfy the customer as well as fix the problem. Uses proper grammar and communication