Travel Consultant, Melbourne

Turn travel dreams into unforgettable journeys. At Hurtigruten , we've been exploring the Norwegian coastline for more than 130 years, creating authentic and sustainable travel experiences that connect guests with Norway's spectacular nature, culture and heritage. Today, our voyages continue to inspire travellers from around the world, combining tradition with innovation and a commitment to responsible tourism. As demand for travel to Norway, the Nordic region and Arctic destinations such as Svalbard continues to grow, we're looking for an experienced and commercially driven Travel Consultant to join our Melbourne team. This is more than a customer service role. We're seeking a passionate travel professional who thrives on building relationships, identifying opportunities, and converting enquiries into bookings while delivering exceptional customer experiences. About the Role As a Travel Consultant, you will be the first point of contact for both travel trade partners and direct customers across the Asia-Pacific region. Through phone, email, chat and virtual consultations, you'll inspire travellers, provide expert advice, and guide them through the booking process for some of the world's most sought-after destinations. Success in this role requires a strong sales mindset, excellent communication skills, and the ability to confidently match customer needs with the right Hurtigruten experience. This is a full-time office-based position in Melbourne , working Monday to Friday within an 08:00-18:00 availability window . Key Responsibilities Deliver exceptional consultative sales and service to both direct guests and travel agent partners Maximise every sales opportunity through inbound and outbound interactions Identify customer needs and recommend the most suitable Hurtigruten products and experiences Achieve individual sales and revenue targets Confidently present product features, benefits and upgrades to increase booking value Provide accurate and professional advice on our cruise and tour offerings Build strong relationships with customers and travel partners Follow up enquiries and quotes in a timely and proactive manner Resolve customer concerns with professionalism and ownership Maintain accurate customer records and booking information in company systems Collaborate with colleagues across sales, operations and support teams to ensure an outstanding customer experience Support other markets or business areas when required Participate in training, development initiatives and product learning opportunities What We’re Looking For Essential Minimum 3 years' experience in a travel sales, reservations, travel consultant or customer service role Proven track record of achieving sales targets and converting customer enquiries Strong telephone, email and customer communication skills Ability to build rapport and influence purchasing decisions Excellent written and verbal English Strong organisational skills and attention to detail Ability to manage multiple priorities in a fast-paced environment Confidence using CRM systems and Microsoft Office applications Desirable Travel industry qualifications Experience working with cruises, touring products or premium travel experiences Knowledge of Nordic, Arctic or expedition travel destinations Experience working with travel agency partners What Makes You Successful You are: Passionate about travel and creating memorable customer experiences Commercially minded and motivated by achieving results Proactive, self-motivated and accountable Resilient and comfortable working towards targets A strong relationship builder with excellent listening skills A collaborative team player who enjoys working in a global environment Quick to learn new systems, products and processes Aligned with our values: We Inspire, We Empower, We Care, We Explore What We Offer Competitive starting salary of AUD 65,000 plus sales bonus Attractive incentive structure that rewards performance Superannuation and wellbeing benefits Career development opportunities within a global travel company Industry-leading product training and ongoing learning Opportunities to experience Hurtigruten voyages and destinations A supportive and collaborative team environment A workplace that values diversity, inclusion and equal opportunity The opportunity to represent one of the world's most iconic travel brands Join the Journey If you're an experienced travel professional with strong sales skills and a passion for helping people discover extraordinary destinations, we'd love to hear from you. Join Hurtigruten and help travelers experience the magic of Norway, the Nordics and the Arctic while building a rewarding career in one of the travel industry's most exciting sectors.