Unit Head - Incident & Support VSI

Unit Head – Incident & Support VSI TRATON is a group of strong brands with a shared mission: transforming transportation together to create the future of sustainable transport solutions. Within TRATON, we include MAN, Scania, Volkswagen Truck & Bus, and International. As part of a global team of industry experts, you get to think bigger, experience more, and reach further. Together, we have the power to transform transportation – Let’s make a difference together. Find out more: www.traton.com Our values – customer first, respect, team spirit, responsibility, and elimination of waste – are at the heart of everything we do. Role Summary This role is a part of TRATON Group R&D, located in Södertälje, Sweden We are now looking for a Unit Head to lead our global Workshop Suite (tWS) Incident and Support organization. This team plays a critical role in enabling workshops across TRATON’s brands and serves as a key interface between R&D, IT, and workshop operations worldwide. This role offers a unique opportunity to shape and lead a new global support capability for Workshop Suite (tWS) while building a strong network across the organization. You will play a key role in ensuring the success of one of TRATON’s most important digital transformation initiatives. Job Responsibilities Lead, coach, and develop a growing team of Incident Managers and technical specialists within infrastructure support and advanced troubleshooting · Own and continuously improve the global support delivery for the Workshop Suite · Ensure stable and reliable operation of tWS while minimizing disruption to workshop operations worldwide · Establish a proactive and data-driven culture based on monitoring, trend analysis, and preventive actions · Drive efficient incident and problem management, including prevention of recurring issues · Ensure that learnings from incidents and customer feedback are translated into improvements of systems, services, and support processes · Build strong collaboration across development teams, IT organizations, suppliers, and markets Who You Are We believe you are a driven and collaborative leader who combines technical understanding with a passion for developing people, creating customer value, and driving change. You have: Proven leadership experience and a passion for coaching and developing teams Experience from technical support, service delivery, IT operations, software development, or similar environments Experience leading cross-functional collaboration in complex organizations A university degree in Engineering, Information Technology, or equivalent Excellent communication skills in English, both written and spoken We welcome applicants from all backgrounds – your unique experience and perspectives is valuable to us. This Is Us The Vehicle Service Information domain provides tools, information, and IT support to TRATON’s global service network. This includes everything needed to perform repairs, maintenance, diagnostics, software updates, campaigns, and spare parts sales. The Incident & Support team consists of Incident Managers and technical specialists within infrastructure support and advanced troubleshooting. The team is responsible for ensuring stable and reliable operation of the Workshop Suite (tWS) and minimizing disruption to workshop operations worldwide. Working closely with development teams, IT organizations, suppliers, and markets, we drive incident management, technical troubleshooting, infrastructure support, and continuous improvement. Through a proactive, data-driven approach, we focus on rapid service restoration, preventing recurring issues, and continuously improving the workshop user experience. As a Unit Head, you will be part of a committed and collaborative management team. We value trust, open communication, and shared responsibility. Together, we continuously develop our section and support each other’s teams to succeed. Within TRATON Group R&D, you are an important part of something bigger. Joining us means gaining access to the ins and outs of the entire transportation industry. TRATON Offers We offer a dynamic, flexible workplace with hybrid work options, including Scania Sergel and Midway hubs. With a structured development plan and courses, TRATON Group R&D supports your career growth both locally and internationally. Benefits include wellness allowance, bonus, flexible hours, and company car leasing. We also host events for employees and their families, and Stockholm residents enjoy direct access to Södertälje via Scania Job express buses for an easy commute. Application We look forward to receiving your application, consisting of your CV and kindly ask you not to share a cover letter to ensure an efficient and unbiased recruitment process for all parties. Apply as soon as possible, no later than 2026-11-01. Screening will take place on an ongoing basis during the application period. Logical and personality tests may be used as part of the selection process, and a background check may be required for this role. If you have questions or would like more information, please contact: Björn Bertmar, Section Manager, bjorn.bertmar@scania.com We look forward to your application! This recruitment process is handled by Scania for TRATON Group R&D