User Experience Researcher

Responsibilities: Lead end-to-end research studies, including scoping, study design, recruiting strategy, moderation, analysis, synthesis, and shareout. Translate ambiguous questions into research plans that clarify methods, audiences, risks, and decision points. Conduct research across Oscar’s multi-sided healthcare ecosystem, including consumers, members, brokers, providers, and internal users. Apply qualitative, quantitative, and mixed methods to generate evidence that is rigorous, actionable, and fit for the decision at hand. Partner with Product, Design, Engineering, Data, Operations, Clinical, Strategy, and Insurance Product teams to shape problem definition, roadmap planning, prioritization, product strategy, and launch readiness. Distill research into strategic recommendations that help teams decide what to build, improve, prioritize, or stop doing. Strengthen Oscar’s research operations, including intake, planning, recruiting, consent, compliance, repositories, templates, and vendor workflows. Use AI-enabled tools thoughtfully to accelerate research planning, analysis, synthesis, and knowledge reuse while upholding rigor, privacy, compliance, and human judgment. Advance ethical and inclusive research practices in a regulated healthcare environment, including privacy, security, accessibility, language, incentives, and hard-to-reach population considerations. Help mature Oscar’s research practice by introducing useful methods, tools, documentation patterns, and industry learnings. Mentor junior researchers and research-adjacent partners where appropriate. Compliance with all applicable laws and regulations Other duties as assigned Qualifications: 4+ years of hands-on user research, product research, design research, or applied research. Experience independently leading research studies with moderate to high complexity and cross-functional stakeholders. Demonstrated skill collecting, analyzing, and synthesizing human behavioral data to inform product, service, or business decisions. Experience using qualitative and quantitative methods, with strong judgment about which method fits the decision at hand. Experience turning ambiguous questions into clear research plans, actionable insights, and strategic recommendations. Experience communicating research findings through compelling artifacts, frameworks, presentations, or workshops. Experience working with Product, Design, Engineering, Data, Operations, Strategy, or other cross-functional partners. Comfort working within ethical, privacy, compliance, or operational constraints. Bonus Points Experience conducting research in healthcare, health insurance, benefits, financial services, or another regulated industry. Experience conducting research on consumer-facing AI experiences. Experience researching multi-sided ecosystems, such as members/consumers, brokers, providers, internal operators, or B2B2C products. Masters or Ph.D. in Human-Computer Interaction, Cognitive Psychology, Information Science, Anthropology, Sociology, STS, or related technical field, or 2+ years of equivalent work experience. Spanish language proficiency. Experience conducting discovery research and testing features with English and Spanish speaking participants, as well as analyzing consumer insights from diverse linguistic backgrounds. This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here . At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives. Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements. Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts. Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known. California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our .