Vice President-Client Lifecycle Management (KYC/AML)

Mode: Hybrid Location Bangalore Employment Type: Permanent The Role We are looking for an experienced Team Manager to join our Client Lifecycle Management (CLM) Managed Service Business. You will be responsible for the management, operational execution and delivery for one of our client specific teams with team members based predominantly in our Bangalore office. The role includes ensuring the timeliness and quality of the KYC records produced for our client in line with SLAs, maintenance of all operational functions, capacity and prioritization planning, extensive liaison and single point of contact for our client. This role requires an experienced KYC / AML Manager, with demonstratable managerial, leadership, operational and KYC experience. Strong communication skills and a passion for client service excellence. This is an exciting role as we develop our CLM Managed Service capabilities globally. The preferred candidate will demonstrate an entrepreneurial spirit with a ‘hands on’ and pragmatic approach as we develop this fast-growing part of our business. Key Responsibilities: Managing, coaching, and mentoring a KYC operations team of ~25+ people Acting as the main point of contact for our client, running/attending relevant meetings, and managing the overall client relationship from a day to day perspective Responsible for ensuring KYC records, screening, client outreach and queries are completed in line with client expectations and contractual service level agreements Ensuring the team are fully trained and providing input in training materials and programmes where required Dealing with escalations and issues from the team and client and providing solutions/guidance Proactively engaging with key stakeholders to advise on issue resolution, client reporting, capacity, and associated risks Assisting in defining procedures, processes, standards, and best practices to ensure efficiency / continuous improvement of the service Responsible to produce key MI reporting both internally and externally to track, monitor and provide key metrics to internal and external stakeholders Working with senior managers and stakeholders globally to assist in the growth and scale of the business Completing any ad hoc tasks that may required to ensure the smooth day to day running of the team and delivery of the project Promoting and developing a strong culture within the team and embedding the Delta Capita values