Voice Support Operations Associate

We are looking for dynamic and curious people who have a passion for solving global user issues, building operations, driving process improvement, and playing a front-line role in building this new operational capability for Stripe and accelerating growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you. Responsibilities Troubleshoot and solve external user issues Analyze our processes and instigate changes to help scale our operations and improve user experience Work closely with other Stripe teams to improve our product offerings and messaging around new products and features Gain unique insights into how thousands of businesses on Stripe scale and operate Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization Partner with business process owners to run a critical workflow Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements You have a user-first mindset and are energized by the challenge of solving difficult problems. You have excellent communication skills, both written and verbal. You excel in analytical thinking and problem solving. You have prior experience in handling customer calls or offering services to internal and external users. You enjoy learning about technical products and processes. You are an organized self-starter with a passion for finding solutions to our users' challenges. You have a process-oriented mindset and the ability to get things done. You enjoy working in an in-office environment with strong cross-team collaboration and support. You are able to prioritize and enjoy working in a quick-moving environment. You are humble and have a proven track record for working well across teams and with external partners. You're willing to periodically work a weekend day for which you will receive a weekday off in lieu; the SDC operates in 9 hour shifts which are scheduled to fall between the hours of 12:30pm and 9:30pm. Preferred qualifications Prior experience or knowledge in user support Prior experience in troubleshooting Prior experience working on projects or process improvement initiatives