Weekend Support Agent (Part-time)

<h2>Who we are 🚚</h2><p>Airmee is a rapidly scaling last-mile logistics platform, backed by Bonnier Capital and other leading investors.</p><p>We were founded to build the best and most sustainable delivery experience on the market. Today, we are Sweden’s largest player in home deliveries and one of the few last-mile companies combining strong growth with profitability.</p><p>In 2024, we reached SEK 362M in revenue, and in 2025 surpassed SEK 600M - driven by a tech-enabled, asset-light platform where routing, automation, and real-time operational control generate significant efficiencies. We’re now entering our next chapter: scaling smarter, strengthening our operational engine, and continuing to raise the standard for last-mile logistics in the Nordics.</p><p></p><h2>What You'll Do 🎯</h2><p>⬥Handle incoming errands across channels — resolving customer and courier issues quickly, clearly, and accurately.</p><p>⬥Support retailers, customers and couriers, making sure deliveries run smoothly from pickup to doorstep.</p><p>⬥Own each ticket end-to-end: investigate, communicate, and follow up until it's fully resolved.</p><p>⬥Stay calm and structured through peak volumes and shifting priorities.</p><p>⬥Spot recurring issues and patterns, and flag them so we fix root causes — not just symptoms.<br></p><h2>Who You Are ⚡</h2><p>⬥<strong>Service-minded:</strong> you put the customer's need first and genuinely want to help.</p><p>⬥<strong>Calm under pressure: </strong>you juggle several cases at once without dropping quality.</p><p>⬥<strong>Self-driven but collaborative:</strong> you take initiative and lift the team around you.</p><p>⬥<strong>Solution-oriented:</strong> you see possibilities instead of obstacles.</p><p>⬥<strong>Curious and adaptable:</strong> you're comfortable with routines that change weekly — sometimes daily.</p><p>⬥<strong>A strong communicator:</strong> clear and professional in both Swedish and English.<br></p><h2>Qualifications ✅</h2><p>⬥Experience from customer service or a similar service-oriented role.</p><p>⬥Fluent in Swedish and English, both written and spoken.</p><p>⬥Familiarity with Intercom and IT-related cases is a plus.</p><p>⬥Able to commit to a two-week full-time onboarding before moving onto weekend shifts.</p><p></p><h4><strong>Practicalities 📍</strong></h4><p><strong>Department:</strong> Support<br><strong>Reports to:</strong> Support Manager<br><strong>Location:</strong> Stockholm (On-site)<br><strong>Schedule:</strong> Part-time, weekends — Saturday & Sunday, 14:30–23:00<br><strong>Onboarding:</strong> Two weeks full-time, Monday–Friday (08:00–16:30 or 14:30–23:00)</p>