Workplace Experience Manager

The Opportunity We are seeking a Workplace Manager to oversee daily operations, facilities, and workplace experience. You will manage a small team and lead a broad portfolio of responsibilities, from vendor management and space utilization to health & safety compliance, incident response, and change management. This is a people-first role focused on delivering outstanding service to our studio teams while optimizing our workplace operations to align with business goals. Core Responsibilities Stakeholder & Strategic Partnership Build strong relationships with studio leadership and other internal stakeholders, ensuring the workplace strategy aligns with business needs and local studio culture. Act as a key partner to global Workplace and Real Estate leadership, supporting regional initiatives and global rollouts. Facilities & Operations Oversight Own end-to-end facility operations including safety, maintenance, cleaning, security, catering, sustainability, and desk/space management. In partnership with H&S and other key stakeholders, ensure the studio environment remains safe, functional, and inspiring—aligned with Health & Safety, and sustainability legislation. Oversee service ticketing systems to resolve workplace issues promptly and professionally. Collaborate with Technical Services and Security teams on preventive maintenance, compliance, and risk mitigation. Vendor & Contract Management Manage service provider relationships, including vendor selection, contract negotiation, performance monitoring, and invoice approvals. Lead procurement and budget oversight for facilities and services, optimizing cost and quality. Program & Project Management Lead small works and capital improvement projects from initiation through execution. Support and manage change initiatives, including office moves, renovations, and space reconfigurations. Ensure workplace data accuracy in reporting systems, and maintain documentation for all operational and compliance processes. Business Continuity & Emergency Response Partner with security and health & safety teams to manage emergency protocols and business continuity efforts. Serve as site lead during incident response, implementing crisis management plans as needed. Innovation & Sustainability Champion environmental initiatives, monitor energy/resource usage, and seek innovative ways to support ESG goals and workplace efficiency. Support the development of spaces that integrate design, amenities, and technology to enhance user experience. Leadership & People Management Lead and mentor the Workplace team, supporting performance, development and operational excellence. Foster a high-performing and motivated team culture, maintaining standards and discipline while creating a sense of fun and belonging. Support onboarding and orientation for new hires, ensuring workplace content is current and relevant. Qualifications & Experience Bachelor’s degree or equivalent in Workplace/Facilities Management, Real Estate, Hospitality, or related field. 6+ years’ experience in workplace/facilities operations. Experience overseeing a multi-disciplinary function in a creative, technical, or high-growth environment. Proven success in vendor management, space planning, capital works, and workplace compliance. Skills & Attributes Strong leadership and team development skills with emotional intelligence and strategic mindset. Excellent communication and interpersonal skills to influence across multiple levels. Project and change management capabilities, including move/add/renovation planning. Financial acumen, including budget forecasting and spend management. High attention to detail, process-oriented, with a flexible, problem-solving mindset. Knowledge of building systems, H&S standards, sustainability, and workplace best practices. Comfortable using workplace tech platforms (Outlook, G-Suite, Slack, ServiceNow, Monday.com, AutoCAD, etc.) Leads a small team or function with defined goals and deliverables. Leveling Alignment Operates with autonomy, while escalating complex or strategic matters. Provides input on tactical planning and contributes to broader strategic initiatives. Influences stakeholders and implements improvements in systems, processes, and service delivery. Balances short-term operational excellence with long-term growth and workplace evolution. If you're passionate about designing, managing, and optimizing world-class creative spaces—and thrive in a dynamic, high-energy environment—this role is for you. What We Offer You Great Company Culture . Ranked as one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success. Growth : As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company. Work Hard, Play Hard. Our employees bond, blow-off steam, and flex some creative muscles – through corporate boot camp classes, company parties, game release events, monthly socials, and team challenges. Benefits . Medical (HSA & FSA), dental, vision, 401(k) with company match, employee stock purchase plan, commuter benefits, in-house wellness program, broad learning & development opportunities, a charitable giving platform with company match and more! Perks . Fitness allowance, employee discount programs, free games & events and stocked pantries. Regular, full-time employees are also eligible for a range of benefits at the Company, including: medical, dental, vision, and basic life insurance coverage; 14 paid holidays per calendar year; paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company’s discretionary time off program; up to 10 paid sick days per calendar year; paid parental and compassionate leave; wellbeing programs for mental health