Instructional Video Designer

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too! As a Senior Customer Success Manager, you will manage the long-term customer relationship by becoming a trusted advisor to some of our most strategic customers. You will work with executive stakeholders and champions to provide a high level of service and ensure the most ROI for customers by ensuring the execute thoughtful product adoption across their organization. You will work cross functionally by partnering with the sales, onboarding, and product teams. How you'll add value: Design and create custom instructional videos.   Design and create custom content videos including animations and motion graphics.   Develop, create, and package SCORM-compliant curriculum.   Create and author scripts, narration, and on-screen text that simplify complex product concepts.   Collaborate with instructional designers to develop storyboards that align instructional intent with video creation.   Scope and manage multiple concurrent projects, determining level of effort (LOE), project timelines, and sequencing to meet delivery deadlines.   Organize and manage project assets—intaking, cataloging, and maintaining footage and production libraries to ensure version control and efficient reuse.   Maintain visibility into all assigned deliverables by updating project milestones, task progress, and PSA records for team alignment and reporting.   Manage established AI-assisted workflows to streamline production and improve quality.   Collaborate cross-functionally with editors, instructional designers, and project leads to ensure consistent, high-quality project deliverables.   Other duties as assigned.   What you'll need to be successful in this role: KEY SUCCESS INDICATORS     Billable Deliverables: Consistently meet or exceed capacity targets.   Task Completion: Complete all assigned deliverables accurately and on schedule.   Video Output: Deliver custom video content within estimated level of effort (LOE) and defined quality standards.   Utilization rate   Successful implementation of instructional design parameters       QUALIFICATIONS     3-5+ years of experience in video editing, motion design, or instructional media creation.   Proficiency with Adobe Creative Suite (Premiere, After Effects), Camtasia, and animation tools (Blender).   Demonstrated ability to create original instructional scripts, media assets, and visual narratives that support defined learning objectives.   Familiarity with LMS platforms and SCORM-compliant packaging.   Strong project management and organizational skills, with experience managing multiple concurrent projects.   Excellent collaboration and communication skills across multidisciplinary teams.   Ability to leverage large language models (LLMs), custom GPTs, or AI workflows to enhance instructional and production efficiency.       PREFERRED QUALIFICATIONS     Experience within SaaS, restaurant, or technology education contexts.   Background in instructional design or learning and development.   Experience mentoring peers in storytelling, visual design, or production processes.   R365 Team Member Benefits & Compensation This position has a salary range of $98,500 - $118,200 + Bonus. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices. Comprehensive medical benefits, 100% paid for employee 401k + matching Equity Option Grant Unlimited PTO + Company holidays Wellness initiatives This role is hybrid, balancing flexibility with the value of in-person collaboration. To support connection, partnership, and team effectiveness, employees are expected to work onsite each Tuesday and Wednesday. Internal Employees - R365 is committed to growing talent from within. If you see a role that excites you and you meet the qualifications, we encourage you to apply -regardless of your current location or work arrangement. Reach out to your People Business Partner if you have questions. DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.