Product Designer (ServiceNow)

Position: Product Designer - ServiceNow Location: Remote Duration: Contract until end of 2027Max C2C Pay Interview Process: First Round: 30 minute video interview with HMSecond Round: Video interview (see below for 2nd round interview outline) Competition: Exclusive! Start Date: ASAP Feenyx: Will send assessment link as soon as I have it Must Haves: **Experience doing research and design for a Service Now product **Experience working with Service Now design system 7+ years of professional experience in UX design, with a strong focus on enterprise or technical products5+ years applying user-centered design methods from discovery through implementation5+ years of experience in at least two core design disciplines: user research, interaction design, or visual design5+ years partnering closely with engineering teams and influencing product direction3+ years working in agile, lean, or iterative development environments2+ years of experience designing for developer tools, infrastructure platforms, security products, or other highly technical domains2+ years of experience designing for complex systems, data-heavy interfaces, or cloud-based platforms5+ years of experience designing and prototyping tools such as Figma, Miro, or similarWorking knowledge of modern front-end technologies and design systems (e.g., HTML/CSS, React, Angular, Material or enterprise design systems)Strong systems thinking, technical fluency, and ability to understand complex architectures and workflowsDemonstrated ability to align design decisions to business goals and deliver measurable outcomes Plusses: Experience designing for internal platforms or tools used by engineers, DevOps, SRE, or security teamsFamiliarity with cloud platforms (AWS, Azure, GCP), infrastructure concepts, or observability/security toolingExperience working on data visualization, monitoring dashboards, or workflow-heavy enterprise applicationsStrong understanding of AI/ML-enabled product experiences or designing AI-assisted workflowsExperience using AI tools to support design workflows, including research synthesis, ideation, prototyping, or content generationExperience advocating for UX within large-scale technical organizationsExceptional written, verbal, and visual communication skills, with the ability to explain complex concepts clearlyExperience mentoring designers and elevating team practicesKnowledge of healthcare or regulated industries Day To Day: Design intuitive, efficient experiences for complex enterprise systems, including developer platforms, cloud infrastructure tools, and security productsTranslate deeply technical workflows, architectures, and data models into clear, user-centered solutions that improve usability and productivityLead end-to-end design across the product lifecycle, including user research, interaction design, prototyping, and usability evaluationPartner closely with engineering, product, security, and platform teams to define problems, shape solutions, and deliver at scaleApply systems thinking to design across interconnected tools and services, ensuring consistency and extensibilityDrive a lean, iterative approach grounded in experimentation, rapid feedback, and continuous learningMentor and guide designers, advocating for best practices in enterprise UX, accessibility, and responsible AI useAlign design decisions to business, operational, and technical outcomes, demonstrating measurable impact